Your loved one’s doctor is your primary partner in care. It is important that you have good lines of communication.
Unfortunately, the doctor’s time is limited.
The challenge, then, is to make the most effective use of the time you do have. Start by organizing your thoughts. Write down your questions and prioritize them so you ask the most important ones first.
Sometimes it helps to find someone you can talk with beforehand to figure out the different issues you want to address.
When you have a serious illness, many questions are likely to arise, and you have a right to the answers.
During a doctor’s appointment, however, it’s easy to get side tracked. Anxiety often runs high and can block your clearest thinking. As well, doctors have schedules to keep.
If you feel pressured during the appointment, it may be difficult to stay focused on addressing each of your concerns.
We suggest you maximize your time with the doctor by preparing for your appointments beforehand.
Here are some tips:
Write down your questions and then prioritize them (for instance, put a 1 by the most important, a 2 by the next most important, etc.).
If you see that you have many questions, you may want to call the doctor’s office and see if you can book a double appointment to be sure they all get answered.
Bring all your medications with you to the appointment. This way, if the doctor prescribes something new or if you are experiencing distressing symptoms, he or she can review your medications to be sure there is no problem with drug interactions.
When you arrive for the appointment, give the medical assistant a copy of your written questions and ask that they be put on the front of the chart so the doctor can see them.
Have someone come with you into the exam room. This person should also have a copy of the questions. He or she can take notes during the appointment and help make sure your questions have been addressed to your satisfaction.
Start by asking the doctor the most important question first, then the next most important, and so on. Stay focused on your questions. If you wander into interesting side stories you will lose valuable time.
If you hear words you do not understand, ask for an explanation. Doctors get used to their “medical shorthand” and sometimes forget that it involves words the rest of us do not understand.
When a procedure is recommended, ask about the benefits and the risks as well as any alternatives and their known benefits and risks. (See Specific questions below.)
If the doctor does not have enough time, ask if someone else on his or her staff can answer your questions. If that is not an option, then ask if you can make another appointment so you can finish. Remember, you have a right to have your questions answered.
Spend time after the visit talking with the person who came with you. He or she will likely have good insights about the appointment and can help you identify any areas that are still unclear.
You may wish to get a second opinion from another physician. Awkward as it might feel, it is a good idea to let your doctor know about your plans because the second physician will request copies of your chart, past lab reports, etc. Doctors understand that second opinions, especially in the context of serious illnesses, are a good idea. Sometimes they are required by insurance, and sometimes it’s simply something the patient needs to do to feel all options have been explored. If your doctor disapproves of your desire for a second opinion, remember that it is your health and therefore your decision to make.
Once you have learned about the options available to you, weigh the information you receive in light of your personal values. Concerns about hope and quality of life are likely to surface. We suggest you look at the Important Decisions section of this website. It talks about some of the legal aspects of making your wishes known. In particular, you will want to write an advance directive describing your desires for life-sustaining treatment. (Even people in the “prime of life” would be well-advised to have written instructions of this sort in case something unexpected happens.) Talk to your family about your decisions and give a copy of your advance directive to your physician. This document will guide your family and the health care team if you eventually are unable to speak for yourself.
I really enjoyed my employment with solace hospice. The team of nurse's, CNA's, social workers and chaplain s work amazing together, always working as a team, including the administrative team.Maggie Welsh my supervisor is someone who has an open door policy. If you need to talk, she will drop everything she is doing without hesitation. She offers a listening ear, direction, encouragement and support. She is full of wisdom and loves teaching other's.I cannot begin to tell you how supportive she has been. The integrity she carries and dedication to not only her team but her employees.The owner, Thomas always made time to acknowledge his employees and constantly shows his apprection for each of them. I'm very grateful for the experience I have gained working for solace hospice. It's been a true honor working for this company.Shanna Arias
As an Aging Specialist, a Senior Resource Center and over 20 years experience with Seniors “Solace Hospice” has excelled in comfort care and palliative care! They have been one of our preferred providers for years in Arizona. Their involvement in the Industry, their caring staff and their professional approach is appropriate when families need them most. Costel Roman the Director of Business Relations is the biggest advocate I have met in his Industry. Solace Hospice you are appreciated by thousands of families and Senior Living Communities in Arizona.
We could not be more grateful to Solace Hospice and their staff for taking care of our loved one, even though he was on service a short time. Everyone was so sweet to us and him and were very responsive to our needs and requests. The staff was skilled, informative, and available at any time of the day or night. Most importantly, they care about us. They spend time with us. We laugh together and cry together. We always looked forward to visits. Thank y'all for everything.
I have written only a handful of reviews in my lifetime. I felt this one necessary. I have worked as an employee for Solace Hospice in Phoenix for over a year and a half. The genuine care, respect and compassion for our patients and families is outstanding. Today, our team received a generous gift card from the owner, Thomas, for Thanksgiving. Even more impressive….He and his family stayed up until 3 am cooking a homemade Thanksgiving feast for us. He walked in wearing a suit jacket, sat down and enjoyed the meal along side of us like family with little rest. This is not the first time our owner and management team have gone above and beyond to make us feel appreciated or to help out in difficult times. Thank you! Our office staff does an amazing job of multitasking behind the scenes and I truly wonder how they get it all done. Our Executive Director, Maggie, (whom I’ve nicknamed work horse) is an exceptionally hard worker whom won’t ask for a thing she wouldn’t do herself and more often does so without asking at all. She is intelligent, kind, fair and very supportive. She wears many hats well and makes it look easy. Our nursing staff is incredibly competent, compassionate and juggle the day to day challenges well. Our CNA’s are some of the hardest workers I have ever had the pleasure of working with and no matter how busy things get, they always manage to get everything done. Our Social worker, Shanna, is a wealth of knowledge and is always willing to help out. Our Chaplains are kind, down to earth, compassionate and funny. Our volunteer coordinator, Barbara, is always smiling, knowledgeable and fun. Our marketer, Costel, bends over backwards to meet the needs of patients and families. I am proud and honored to be a part of such an incredible team and have never enjoyed a job more. Thank you to all of the Solace Hospice Team!
I had a great working experience with Solace Hospice and all of the staff I have encountered, open communication and great quality in their service. The people we worked with so far starting with Costel Roman, the RNs Gina and Heidi and amazing social worker Shana enabled us to continue to work with them and refer Solace Hospice.
Been working with Solace Hospice for over a year and never cease to amaze me! They cater to each individuals needs and go beyond the scope of service. Stephanie, Sammy, Diane and Costel are doing a fantastic job, giving 110% of love and hard work and making sure everything that it’s needed arrives within 24 hours. If you’re looking for a great Hospice give them a chance, they will never disappoint.
I can’t say enough about Solace Hospice. The level of care and attention to personal detail is so much higher than the other hospice company I dealt with. My family recently experienced the loss of our mother followed by our father in fairly close succession. All I can say is thank you Solace and I wish I had discovered you sooner. My mom’s passing was handled by another company. I can tell you they are not the same. Solace operates with a premium degree of care and compassion during such a difficult time
I cannot thank Solace Hospice enough for the amount of love and support they have provided my family with during this hard time. They were attentive, caring, informative and overall extremely experienced in this field.A special thanks to Maggie, Bevery, Katie, Janet, Diana, (just a few of the many) for the help you provided.Thank you all so much!!!Enea
I work with Solace Hospice and they are fantastic. Costel Roman from Solace Hospice is very professional, high ethics and integrity, and also he is respected and well known by the health community in Arizona. Simply put, it's a pleasure to work with Costel - I strongly recommend him!
I would like to express my gratitude to Costel Roman - Director of Business Relation at Solace Hospice, Thomas Fedzin - Owner of Solace Hospice during a difficult time in my life. There is never an easy moment to loose a loved one. Costel Roman and Solace Hospice have helped my mother to go to Heaven and be with the angels peacefully. God bless all of you for being by my side!!!
Solace Hospic is Definitely #1 Hospic in Arizona a team that’s Compassionate towards the needs of not only patients but owners and also caregivers. Costel Roman is so Professional and always gets the job done . Ask him what he can’t do he will tell you what he can do to make the experience working with solace comfortable as possible. Solace will always be my go to Hospic.
I've worked with multiple staff members at Solace Hospice and each and everyone is so incredible passionate about caring for the community. As a wife of a Director of Nursing at an assisted living facility, I hear often about how important great care -- Solace provides great care!
I absolutely LOVE working with Costel and and Beverly!! Costel (AKA Roman) has excellent communication and I value his team immensely! I highly recommend this team if you are looking for a hospice company with great communication skills, friendly faces, and caring hearts!
As a nurse and the owner of several assisted livings, I have had many encounters with different hospices.Solace Hospice has been amazing and has gone above and beyond for my patients and their families! Always helpful, always receptive to the patients needs and always there when needed.Thank you Solace for the outstanding care and dedication your company and your staff provides.
We are so glad and relieved to have met Costel Roman of Solace Hospice.When he came to our assisted living homes and introduced himself he sat with us and explained Solace Hospice’s vision and approach to compassionate high quality care.We were very pleased to hear that residents and families needs are above all else.These past months we worked along side them with a few of our families in our homes .We cannot praise Costel and all of Solace’s staff Enough on the quality of care,professionalism demonstrated and the compassion showed by all of Solace’s staff to the families and our team.We will only recommend a company to our families if we know and experienced first hand that they are among the best in their profession.Congratulations to Solace for putting together an outstanding team. You guys definitely exceeded 5 stars! Luis Pescador.
We were recently reintroduced to Solace Hospice by Costel Roman and Jesse Watson, two of their community liasons, and in the process were impressed with their client-focused service. The biggest selling point for us as a group home is that they were not going to be a hospice that simply stopped fighting for a client and allowed them to die. Many of our residents and their families initially are fearful of the word “hospice” and typically think it means a death sentence. Many of them are not ready to give up the good fight and Solace has been a partner with our home to ensure the resident, their family, and our group homes are all respected and active partners in the continued care and needs of the resident. Everyone from their intake staff, RNs, and CNAs was compassionate, caring, and dutiful in their tasks. Special mention goes to the Nurse assigned to our home, Sabrina. She helped us guide the resident and their family through the difficult process of passing away, and her knowledge and compassion for my resident and her family will never be forgotten. Owning three different group home locations has given me plenty of experience and exposure to many different Hospice companies, but without a doubt, Solace Hospice is one of the best. I can not recommend them enough, whether you be a group home, a family member of a loved one, or someone looking to work at a hospice company. Thank you Costel, your team provided me much peace of mind. I look forward to continue to working with your team.
I cannot begin to describe the gratitude and appreciation my family feels about the experience we had with Solace Hospice. I didn’t know quite what to expect at the time when my father was on your service. My father had such great care! My concerns were quickly relieved. Thank you for the kindness and compassion you have given to us and for the genuine concern for my father and for our family. We sincerely appreciate your tireless effort to care for all your patients and their loved ones, and your eagerness to assist at every turn.
I own 5 assisted living group homes around the Phoenix area. I am always relieved when my residents and their families choose Solace Hospice to help their loved one. I can always rely on Thomas and his staff to take care of my residents. They interact incredibly well with my caregivers and offer assistance 24/7. And they back it up. There have been numerous times when we needed some help from Solace in the middle of the night. Someone from Solace would come out to the home without hesitation and take care of everything. Thank you Thomas for running such a wonderful company!
Great professional help during a hard time. Thank you for making things easier to manage during our time of need. They gave our loved one lots of comfort any time he needed it. Which added relief to me as I knew he was in good hands. Thank you so much Thomas and staff!
As a care coordinator for multiple assisted living homes, I am grateful for the opportunity to have Solace Hospice care for our residents. Working closely with Thomas and his staff Is always a pleasure. All around, a great experience.
Thomas and staff were always friendly and available to help us. We learned so much about our Client’s situations. They are definitely very knowledgeable and confident of what they do to help our clients in our group home meet their needs.