Non-discrimination Policy (English)

ATTENTION:  If you speak a language other than English, language assistance services, free of charge, are available to you.  Call 602-973-8072 (TTY: 800-842-4681).

 

Discrimination is Against the Law

Solace Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Solace Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Solace Hospice:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Linda Stoenner, BSN, RN, Executive Director

If you believe that Solace Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Linda Stoenner, BSN, RN, Executive Director, 16841 N 31st Ave, Suite 161, Phoenix, AZ 85053, 602-888-7037, TTY: 800-842-4681, 602-888-2872, lindastoenner@solacehospiceaz.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Linda Stoenner, BSN, RN, Executive Director is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.